Scheduling and Appointments

Appointments are scheduled based on service availability, property needs, and operational capacity. Clients are encouraged to provide accurate property details at the time of booking to ensure proper scheduling and preparation.

Deposits, Cancellations, and Rescheduling

SpotCheck may require deposits for first time clients, large projects, deep cleaning services, rush scheduling, or specialty property support. Cancellations, no shows, or schedule changes made with less than 24 hours notice may result in fees or deposit forfeiture.

Property Access

Clients are responsible for providing accurate access instructions, gate codes, parking access, keys, alarms, and building authorization prior to scheduled service. Delays caused by access issues may result in additional wait time charges or service rescheduling.

Property Preparation

Clients are responsible for securing valuables, confidential documents, jewelry, cash, medications, firearms, pets, fragile items, and sensitive materials prior to service appointments.

Pets and Animals

Clients must disclose pets before service appointments. Aggressive, unsecured, or uncontrolled animals may result in service interruption, delay, or cancellation.

Cleaning Products and Chemical Sensitivities

SpotCheck utilizes professional grade cleaning products selected to support clean and comfortable environments. Clients are responsible for disclosing allergies, respiratory conditions, sensitivities, pregnancy related restrictions, or specialty surface requirements before service begins.

Utilities and Working Conditions

Properties must have working electricity, running water, and safe ventilation. SpotCheck reserves the right to pause or reschedule services if safe working conditions are not present.

Employee Protection

Clients agree to provide a safe, respectful, and harassment free environment for all SpotCheck personnel. Threats, discrimination, illegal activity, weapons, unsafe conditions, aggressive behavior, or drug related activity may result in immediate service termination.

Satisfaction Window

Concerns regarding completed services must be reported within 24 hours of service completion. SpotCheck reserves the right to inspect and, where appropriate, address verified service concerns.

Payment Disputes

Clients agree to contact SpotCheck directly regarding concerns prior to initiating chargebacks, payment disputes, or financial reversals.

Policy Enforcement

SpotCheck reserves the right to pause, modify, refuse, or discontinue services that conflict with company standards, operational requirements, safety expectations, or applicable laws.

Policy Updates

SpotCheck reserves the right to update policies, operational procedures, pricing structures, and service standards at any time. Policies in effect at the time of booking shall apply.

Scope of Services

SpotCheck provides residential, commercial, hospitality, rental turnover, property support, and property verification services as agreed upon at the time of booking. Services are limited to those specifically outlined within approved estimates, service agreements, or work orders.

Scope of Work

Quotes are based on disclosed property conditions and requested service scope. Excessive buildup, additional labor, specialty surfaces, undisclosed conditions, or added service areas may require pricing adjustments before work continues.

Photos and Verification

As part of SpotCheck’s quality assurance process, photos, videos, checklists, and service documentation may be completed before, during, or after appointments for verification, internal quality control, training, and client reporting purposes.

Access and Entry

By scheduling services, clients authorize SpotCheck personnel to enter the designated property using approved access instructions provided by the client.

Condition of Property

SpotCheck is not responsible for preexisting damage, hidden defects, wear and tear, faulty installations, loose fixtures, damaged surfaces, improperly secured items, mold, pest activity, plumbing failures, electrical issues, or structural conditions unrelated to services performed.

Valuables and Personal Property

SpotCheck is not responsible for unsecured valuables, cash, jewelry, collectibles, confidential documents, or fragile personal items left accessible during service appointments.

Limit of Liability

SpotCheck’s total liability for claims related to services rendered shall not exceed the amount paid for the specific service in question.

Biohazard and Unsafe Conditions

SpotCheck reserves the right to refuse, pause, or discontinue services where unsafe, hazardous, violent, illegal, unsanitary, or biohazardous conditions are present.

Right to Refuse Service

SpotCheck reserves the right to refuse or discontinue services at its discretion in cases involving unsafe environments, harassment, discrimination, illegal activity, misrepresentation, or aggressive behavior.

Waste and Debris Policy

SpotCheck is a professional cleaning and property support company and does not provide junk removal, hauling, moving, demolition, or bulk waste disposal services. Oversized trash, construction debris, appliances, hazardous materials, and bulk disposal items must be removed prior to scheduled service appointments.

Children, Minors, and Vulnerable Occupants

For safety reasons, minors, elderly individuals requiring supervision, vulnerable adults, or dependent occupants should not be left under the supervision of SpotCheck personnel during service appointments.

Independent Business Relationship

SpotCheck operates as an independent service provider. Nothing within these terms creates an employment, partnership, agency, or joint venture relationship between SpotCheck and the client.

Payment Terms

Payment is due upon completion of services unless written billing terms have been approved in advance. Past due balances may result in late fees, service suspension, or collection activity.

Information We Collect

SpotCheck may collect personal information including names, phone numbers, email addresses, property addresses, service details, scheduling information, and communication history submitted through quote requests, contact forms, email communication, or direct client interaction.

Use of Information

Client information is used solely for scheduling, communication, service coordination, operational management, invoicing, verification, and customer support purposes.

Photos and Documentation

Service related photos, videos, notes, and verification records may be collected for quality assurance, documentation, training, operational review, and client reporting purposes.

Information Sharing

SpotCheck does not sell, trade, or intentionally disclose private client information to third parties except where required by law, operational necessity, payment processing, or authorized service coordination.

Communication

Clients may receive communication regarding appointments, scheduling updates, service confirmations, invoices, policy updates, or customer support follow up.

Data Protection

SpotCheck takes reasonable measures to protect submitted information and operational records from unauthorized access or misuse.

Third Party Services

The SpotCheck website may utilize third party platforms for scheduling, payments, analytics, forms, maps, or communication tools. SpotCheck is not responsible for the independent privacy practices of third party providers.

Policy Changes

SpotCheck reserves the right to update this Privacy Policy at any time. Continued use of services or website interaction constitutes acknowledgment of updated policies.

Contact Information

Questions regarding these policies may be directed to SpotCheck Florida through the contact information provided on the website.

SpotCheck is committed to providing professional and reliable service experiences. If concerns arise regarding completed services, clients must notify SpotCheck within 24 hours of service completion.

Refunds are not guaranteed and are evaluated on a case by case basis. SpotCheck reserves the right to inspect and, where appropriate, address verified service concerns before issuing partial credits, service adjustments, or refunds.

Refunds will not be issued for:

• Preexisting property conditions

• Hidden damage or structural issues

• Dissatisfaction related to undisclosed conditions

• Areas outside the approved service scope

• Conditions caused after service completion

• Delays caused by client access restrictions or utilities

Deposits for cancellations, no shows, rush scheduling, specialty services, or late rescheduling may be non refundable.

SpotCheck Florida is committed to providing a website experience that is accessible and user friendly for all visitors.

We strive to improve accessibility, usability, and functionality across our website and digital communication platforms. If you experience difficulty accessing information, submitting forms, or navigating any portion of this website, please contact us directly so we may assist you.

SpotCheck continues working toward improving accessibility standards and creating a more inclusive online experience for all users.

Clients agree not to directly hire, independently contract, solicit, or attempt to bypass SpotCheck by engaging SpotCheck personnel outside of authorized company arrangements during active service relationships and for a reasonable period following service completion.

This policy helps protect operational integrity, scheduling structure, training investment, and service consistency provided through SpotCheck Florida.